How To SPEAK UP about Bad Behaviour

How To SPEAK UP about Bad Behaviour

Exit surveys consistently state that of those people who leave an organisation, anything between 50% to 70% say they do so, “because of a bad relationship or personality clash with their colleagues or more often than not, their boss.” I’m sure you’ll agree that this...
Commitment To Team Success Remains High

Commitment To Team Success Remains High

Key Trends From The Team DyNAmics© Model Big Data 2018 Team members are committed to their team and achieving success however don’t believe that their training needs are met and that their individual performance is reviewed often enough. These were trends coming out...

WOW! What A Day

Yesterday, I had the pleasure and privilege to attend the 2017 WOW! Awards Gala Ceremony, a celebration of everything positive about customer service and the individuals, teams and organisations who turn ordinary into extraordinary for their customers. In early...