WOW! What A Day

Yesterday, I had the pleasure and privilege to attend the 2017 WOW! Awards Gala Ceremony, a celebration of everything positive about customer service and the individuals, teams and organisations who turn ordinary into extraordinary for their customers. In early...

High5 Friday #6: Positive Stories From This Week

Welcome to High5 Friday, a brief look back at this week and things, people or experiences, that caught my eye and made me feel upbeat and want to share with you.  There is so much negativity in the world, I thought this might resonate with others and who knows, you...

High5 #5: 5 Positive Stories From This Week

Welcome to High5 Friday, a brief look back at this week and 5 things or people, that caught my eye and made me feel upbeat and want to share with you.  There is so much negativity in the world, I thought this might resonate with others and who knows, you may be one of...

High5 #4: 5 Positive Stories From This Week

Welcome to the fourth High5 Friday, a brief look back at this week and 5 things and people, that caught my eye and made me feel upbeat and want to share with you.  There is so much negativity in the world, I thought this might resonate with others and who knows, you...